Router Marketing LTD Terms of Service

This web page represents a legal document that serves as our Terms of Use and it governs the legal terms of our website, http://www., sub-domains, and any associated web-based and mobile applications (collectively, "Website"), as owned and operated by RouterMarketing LTD.

Capitalized terms, unless otherwise defined, have the meaning specified within the Definitions section below. This Terms of Use, along with our Privacy Policy, and other posted guidelines within this page, collectively "Legal Terms", constitute the entire and only agreement between you and RouterMarketing LTD., and supersede all other agreements, representations, warranties and understandings with respect to our Website and the subject matter contained herein. The latest copies of our Legal Terms will be posted on our Website, and you should review all Legal Terms prior to using our Website. After any revisions to our Legal Terms are posted, you agree to be bound to any such changes to them.

By using our Website, you agree to fully comply with and be bound by our Legal Terms.


The terms "us" or "we" or "our" "RouterMarketing" or "the Company" refers to RouterMarketing LTD, the owner of the Website.
A "Visitor" is someone who merely browses our Website, but has not registered as Member.
A "Member" or a "Customer" is an individual that has registered with us to use our Service.
Our "Service" represents the collective functionality and features as offered through our Website to our Members.
A "User" is a collective identifier that refers to either a Visitor or a Member.
All text, information, graphics, audio, video, and data offered through our Website are collectively known as our "Content".

Terms of Service

The following Terms of Service (TOS or Agreement) apply to all services provided by RouteMarketing (we, us, our) to you, the customer. By purchasing services from us you agree to these terms of service.


In order for a Visitor to become a Customer an order must be submitted via RouteMarketing billing system. During the submission of the order, the visitor is responsible for the accuracy of all the provided information. Errors during the sign-up process due to order information inaccuracy may lead to service activation delays or rejection. You must be over the age of 18 at the time you place your Order.

All orders will be scanned for fraud activity and might be held for manual human verification process. You may receive a notice that your order has been rejected in case it fails to pass our Fraud Verification process. In such cases, no order will be accepted and no service will be activated until the issue is resolved.

The Company is under no obligation to provide any service which is not explicitly included in the order. The Visitor must follow all requirements to submit their order and provide accurate information during the sign-up process. In case any issues occur during the process, the Visitor or the Customer is responsible for informing the Company. The company cannot be held responsible for any issues caused by incorrectly submitted order or for any issues that the Visitor has not yet informed the Company.

Account Ownership

The personal information which has been submitted during the sign-up process will be set and available under the "My Details" section of the Customer's client area. The individual or entity set in the "My Details" section is considered to be the account owner. It is a Customer's obligation to ensure that the correct details are set under this section. If there is a dispute about ownership, the account will be locked until the parties to the dispute agree on a resolution, or until the matter is resolved judicially.


Upon submitting an order an invoice will be generated. No service will be activated until the payment for the order, under which the specific service is added, is submitted. Invoices are due immediately upon receipt and all fees are net of applicable fees. The Customer is responsible for any additional fees or taxes that might be applied to you by your bank.

All services provided by the company are automatically set on recurring billing and an invoice will be issued 7 days before the service expiration date except the services that are explicitly advertised as "One-time" services. In case any of the services set on recurring are not explicitly canceled and discontinued by the customer in compliance with the "Cancellation and Refunds" policy, the Customer will be charged the applicable fee for the service renewal based on its billing cycle fee.

In case an automatic renewal charge fails and you fail to renew or terminate the service, we will make additional attempts to charge your credit card(s). We will attempt to charge the primary credit card on file first. Should the primary credit card fail, we will retry billing other credit cards on file in the order listed in your Client Area. In case we are not able to charge any of the available credit cards the service will be suspended until the payment is submitted by the Customer.

The Company is not responsible for any loss including emails or lost profits as a result of service suspension or termination due to no renewal or because your credit cards on file have expired or are no longer valid for any reason.

Any service which is not “Wi-Fi Hotspot” is considered as Extra Service. All Extra services are non-refundable. For some extra services, additional Terms of service may apply available at Extra Services Terms of Use.

The client understands and agrees that service upgrades are performed via separate orders associated with a stand-alone invoice. Invoices related to service upgrades are due on the same day and service upgrades are performed only after the payment is submitted. In case such invoice is not paid by the customer at the time of the order the payment due may be automatically processed in 24h if the client has not requested otherwise.

Service Activation

All services are considered active right after the payment for the service is submitted. Service activation and service availability might or might not occur simultaneously. Only services explicitly advertised as "immediate activation" are available immediately after the payment for the service is submitted and it is set as active.

Services such as “Wi-Fi Hotspot” as well as additional extra services that require technical time to be setup or completed might have longer activation time. Order and service status does not imply any service availability status. Upon service activation, a written confirmation will be sent to the Customer via email notice.

The company is not responsible for any delays of service activation caused by incorrect or incomplete information provided by the Customer. The company is responsible for providing the service as fast as technically possible and certain compensation may be issued to the Customer in case we fail to do so considering our SLA.

Limitation on Company Liability


The Customer is responsible to review and comply all Terms of Use.

Website and Client Area Terms of Use

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the website (the "Service") operated by RouterMarketing LTD. ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service. By accessing or using the Service you agree to be bound by these Terms.

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your name.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons explicitly mentioned in the "Cancellation and Refunds" section.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Availability, errors and inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We strive to resolve any inaccuracy as fast as possible and to work with the Customer to resolve any issues that might arise guided by the best interest of the Customer, still we cannot be held legally responsible for any technical or non-technical problems that may occur as a result of such inaccuracies.

Contests and Promotions

Any contests or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms & Conditions. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms and Conditions, the Promotion rules will apply.


When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in service activation delays, partial or incomplete service provisioning or termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of RouterMarketing LTD. and its licensors. The Service is protected by copyright, trademark, and other laws of both Bulgaria and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of RouterMarketing LTD.

Links to Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by RouterMarketing LTD.

RouterMarketing LTD. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that RouterMarketing LTD. shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


You agree to defend, indemnify and hold harmless RouterMarketing LTD. and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

Limitation of Liability

In no event shall RouterMarketing LTD., nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose. The Company cannot be held liable for any damages caused by loss of data, the reasons for which include but are not limited to Internet connectivity problems, electricity outage, hardware failure, software failure, human mistake and force major events like fire, flood, other natural disasters and acts of God, labor disputes, accidents, acts of war or terrorism, failure of any third party to perform any commitment, etc.

Warranty Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

RouterMarketing LTD. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements; e) you will achieve any expectations you might have prior purchasing any of our Services.


Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Bulgaria, without regard to its conflict of law provisions and excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please discontinue any use of the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Hardware and Software Usage

RouterMarketing LTD., is using MikroTik routers as hardware. We provide to every client new and unused device with our software loaded as configuration. The Client responsibility is to preserve the MikroTik device in order to ensure its work and that the same will be not disrupted. If the service is cancelled the MikroTik device should be returned to RouterMarketing LTD.

RouterMarketing LTD. are the developers of the MikroTik configuration that will be loaded and delivered to the Client. If there is an issue with the software the Client should report this to RouterMarketing LTD. via email or the Client Area. The MikroTik configuration provided by RouterMarketing LTD., should not be shared or provided to third party services without the knowledge and agreement of RouterMarketing. Such actions can be addressed to a court under the laws of Bulgaria.

RouterMarketing LTD., is obligated to maintain the provided software and configuration. Client responsibility is to maintain the MikroTik router device provided by RouterMarketing LTD.

Email Service

RouterMarketing LTD, is using third party service for the client email service. We are using for the Client Area email service. All of the emails should be complied with the MailChimp Privacy Policy, We encourage all of our services users to read the MailChimp terms. We are not responsible for any undelivered emails, data loss and profit loss due to undelivered emails.

Extra Services

The following Terms of Service (TOS or Agreement) apply to all extra services provided by RouterMarketing (we, us, our) to you, the customer. By purchasing any extra services from us you agree to these terms of service. All services except the hotspot software service are considered as additional extra services.

Payment and Refunds

An additional extra service is considered active only after the payment for the specific service is submitted. Service availability and service activation may not occur simultaneously for services which require human interaction, certain time to be completed or the activation of another service which is currently not active.

Extra services which are explicitly advertised as included in any particular plan are provided for free as long as the service is active. Any additional extra service explicitly advertised on the Company website as "One Time" service will not be due for renewal and will be due only for a one-time payment upon purchase. Any other service which is not included for free with the services provided by the Company and is not advertised as "One Time" will be set to "auto-renewal" recurring billing depending on its billing cycle advertised on the Company website or client area.

All extra service payments and renewals are non-refundable.

Free Regular Backup Service Policy

The Company will do everything possible to create regular backups free of charge for all customers' data at least once a week.

The Company is responsible for storing at least one full backup copy of customer's account on a separate independent storage array.

The Customer understands and agrees that they are solely responsible for making backup copies of the account content, associated with the account, such as email messages, SQL databases, etc. The Company has no liability or obligation to create additional backups, store or provide any backup copy to the Customer and other content in addition to the backup included in our SLA (Service Level Agreement).

The Customer understands and agrees that the Company cannot and will not be liable for any damage, loss of data, loss of use or other loss occurring because of lack of a copy of Customer's data and other content or having an outdated back up copy of Customer's data and other content.

The Company reserves the right to apply additional fees for any additional extra service not included in our SLA.


RouterMarketing LTD. is accepting PayPal payments on behalf of RouterMarketing LTD. Credit Card payments are processed via Borika Payment on behalf of RouterMarketing and the company does not store Credit Card information, but only a payment token and the last 4 digits of the Credit Card information.


These are the terms and conditions for the RouterMarketing Promotions and Discounts. If you sign up for any of the following promotions below, the terms listed for the promotion applies in addition to the general RouterMarketing Terms of Use and Terms of Service.

Yearly package promotion – one month free
• Offer is only valid for new products purchased after September 18 2017 until the promotion is listed as such on our website.
• Offer is valid only for Customers with standard contract.
• The offer is valid for new registrations on annual billing cycle only.
• This offer cannot be combined with any other promotions.
• RouterMarketing reserves the right to change, cancel or amend the offer at any time.
• Additional restrictions may apply.

Technical Support Policy

RouterMarketing provides free technical support as a complimentary service to all services. The technical support service is an additional service not included in the service upon sign up.

This means that the company will act in best fate to assist in any technical or non-technical matter to the best of our knowledge and staff availability when feasible without any guarantee or commitments.

In case any technical or non-technical issue arise which cannot be resolved by the company support staff, the company is responsible for providing as much as possible information on the issue as well as detailed report on the reasons for not being able to assist further. Despite the fact that we committed to resolve all technical problems a customer might experience we may refuse technical support service or apply additional service fees in one of the following cases:

-A technical issue related to a third party product or software
-A technical issue requiring excessive amount of time
-If the customer has submitted an excessive number of support requests for the past billing cycle of their service.
-Any technical or non-technical case for which providing assistance is not financially, technically or physically feasible for the company.

The Company will do its best to provide the requested technical support in the time frame expected by the Customer and to achieve the results required by every particular request. The Company, however, has no obligation to complete the requested task by any deadline or achieve any particular outcome or result.

The Company reserves the right to refuse technical support service.

Privacy Policy

RouterMarketing LTD. ("us", "we", or "our") operates (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number ("Personal Information").

Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version and the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.


The security of your Personal Information is important to us. We will never share, disclose or knowingly dispose of your personal information except otherwise is dictated by a court of law with appropriate jurisdictions.

Cases under which RouterMarketing may disclose some information

We may disclose User's personal information if required by law. We may disclose part of Users' personal information to our business partners, independent contractors or other third parties when this is required in order to provide the services you have ordered. For example: your Credit card information may be provided for payment confirmation and verification to the partnering entity involved in processing your payment, etc. The use of any data provided by Us to these partnering service providers is governed by their own Privacy Policies and is beyond RouterMarketing's control.

Links to Other Sites

Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. RouterMarketing LTD., has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Promotions and Newsletters

RouterMarketing sends monthly and promotional newsletters. The customer understands and agrees that by signing up for RouterMarketing services their email will be automatically added in our marketing mailing list. The customer can unsubscribe from RouterMarketing Marketing mailing list via one of the following options:

- Uncheck the Marketing option under the mail settings under their client area
- Use the unsubscribe link, included in every Marketing email
- Send us a mail and state that your email should be excluded from the Marketing mailing list.

Changes to This Privacy Policy

RouterMarketing LTD. may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us.
This Privacy Policy was last modified on September 15, 2017.

Cancellation and Refunds

During any cancellation or refund request the Company will act in a fair and trustworthy way to resolve any issue that the Customer may experience. In case the service is no longer suitable for the Customer or the service does not meet the Customer's expectations, the Company will attempt to act in the Customer's best interest as long as this meets the Company's Terms of Service and Terms of Use.

Payments and Renewal policy

The Customer understands and agrees that their services with The Company will be billed on a recurring basis, unless The Customer informs The Company that they want to cancel any or all of the provided services by submitting a Cancellation Request form in the Client Area.

All renewal payments are not eligible for refund and it is sole responsibility of The Customer to make sure that their payment information is kept up to date, as well as all invoices are paid on time or the service is cancelled prior the service due date.

Cancellation requests for renewal payments must be submitted at least 24 hours before 23:59AM EEST of the renewal date. All payments conducted after this moment are considered as non-refundable. If The Customer fails to comply with this requirement, The Company has the sole right to suspend his account until renewal payment is received.

Service cancellation by the Customer

All services that are provided by The Company can be canceled by The Customer. Only requests submitted through the Client Area are considered as valid and will be reviewed by The Company.

The cancellation becomes effective in accordance with the time chosen by the Customer through the Cancellation process.

After the cancellation request is submitted by the Customer, the Customer's account will be suspended either immediately or at the end of the service billing period depending on the Customer choice during the cancellation process.

The Customer acknowledges that the Company is keeping a copy of the cancelled shared hosting account for no more than 7 (seven) calendar days after the cancellation becomes effective. 7 (seven) days after the cancellation becomes effective any information or data in the account will be deleted, it includes: the cancelled account, all of its backup copies and any other information or data related with the account.

After the cancellation becomes effective the Company cannot be held in charge for loss of data due to suspension or termination.

The Company will refund the customer if the cancellation request meets the following terms:

* The Customer's cancellation request has become effective in less than 14 days after the date of the first payment for the account.

* The cancellations of a service or extra service, where explicitly agreed, that become effective in more than 14 days after the first payment are not eligible for refund.

* The money paid by the Customer for the service(s) will be refunded excluding the setup and processing fee paid during the sign up process. Setup and processing fees paid upon signing up are not subject to refund. In case the initial one-time setup fee for a service has been waived during the sign up process, a fee of €19.95 is deducted from the total amount before the refund.

Service Cancellation by the Company

Any of the services that the Company offers may be canceled by the Company with no prior notice and with no refund in case that the Company finds out in good faith that the Customer's use of the service violates the Terms of Use or the customer's account is involved in illegal activity. The Company cannot be held in charge for loss of data if such a cancellation has been done.

The Company may also cancel any of its services, if the Company determines in good faith that the service has become impractical or unfeasible for any technical, legal, loyalty, regulatory or other reason, by giving or without giving the Customer as much prior notice as reasonably practicable.

In case such issue occur the company reserves the right to temporary suspend the service in attempt to contact the Customer and assist in resolving the issue. If the issue is not resolved in up to 7 (seven) days for all services after the customer has been notified about the issue, the company reserves the right to terminate the service.

The services used by the Customer may be canceled for any or no reason by the Company with a preceding 7 days’ notice. After the 7 day period the Customer's Account will be ended and the Customer will be provided with access to an archived backup copy of the Customer's account content as of the termination date. These backup copies will be available for no more than 3 calendar days. After the expiration of the 3-day period for accessing the archived back up copy, all backup copies and any other information or data related with the account will be deleted from the Company's servers.

If the reason for service cancellation by the Company is different from violation of Terms of Use by the Customer, a prorated refund will be issued by the Company for all the months that the account is prepaid and will not be used by the Customer. The calculation of the amount of the refund will be made by multiplying the number of the unused months by the prepaid monthly price as it is for the Customer's billing cycle. The Company will offer several options for receiving the refund; still it is only the Customer's responsibility to provide the information needed for receiving the refund.

The Customer acknowledges that if the reason for service cancellation by the Company is violation of Terms of Use by the Customer, a refund will not be issued by the Company.